Seibel Systems
Out-of-Box Implementation
Project
Implemented highly complex design and deployment of customer service tool. The
complexity in this implementation was due to the Seibel application being used. This
project was a prototyping challenge as Siebel is highly complex.
My Role
- Defined user needs using qualitative research and analysis.
- Documented design requirements and user goals.
- Established usability guidelines through heuristic evaluation
of current site and prioritised those findings for design.
- Collaborated with business and technical teams to review project requirements
and to understand the Seibel application.
- Designed and prototyped the user interface using iRise.
- Facilitated end user testing and stakeholder review meetings to ensure
accuracy of deliverables and meeting of project goals.
- Obtained buy-in of design direction from the executive sponsor of the
project through creative vision, project planning and providing successful
iterative results.
- Established high level of trust with the client by providing end-to-end support,
creative solutions and attentive customer service.
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