Field Representative Application

Custom Application

Project

Led internal team of business analysts and IT towards transforming a broad system of legacy functionality into a consolidated single view.

My Role

• Defined user needs using qualitative and quantitative research and analysis.
• Documented design requirements and user goals during multiple on-site team meetings.
• Established usability guidelines through heuristic evaluation using key users and/or client Subject Matter Experts (SME's) and prioritised those findings for design.
• Collaborated with business and technical teams to review current system and project requirements.
• Developed use cases and prototype scripts to demonstrate improved usability and functionality of the site.
• Designed and prototyped the user interface using iRise.
• Facilitated end user testing and stakeholder review meetings to ensure accuracy of deliverables and meeting of project goals.
• Obtained buy-in of design direction from the executive sponsor of the project through creative vision, project planning and providing successful iterative results.
• Established high level of trust with the client by providing end-to-end support, creative solutions and attentive customer service.

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