Field Representative Application
Custom Application
Project
Led internal team of business analysts and IT towards transforming a broad system
of legacy functionality into a consolidated single view.
My Role
- Defined user needs using qualitative and quantitative research and analysis.
- Documented design requirements and user goals during multiple on-site team meetings.
- Established usability guidelines through heuristic evaluation using key users and/or
client Subject Matter Experts (SME's) and prioritised those findings for design.
- Collaborated with business and technical teams to review current system and project requirements.
- Developed use cases and prototype scripts to demonstrate improved usability and functionality of the site.
- Designed and prototyped the user interface using iRise.
- Facilitated end user testing and stakeholder review meetings to ensure
accuracy of deliverables and meeting of project goals.
- Obtained buy-in of design direction from the executive sponsor of the
project through creative vision, project planning and providing successful
iterative results.
- Established high level of trust with the client by providing end-to-end support,
creative solutions and attentive customer service.
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